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TS Site Service Owner



Janssen Biologics, one of the Johnson & Johnson pharmaceutical companies, develop medicines for patients, doctors and other care providers.

Het bedrijf / The company

he Janssen group holds a leading position in a number of major disease areas, including diseases of the central nervous system, immune diseases, cancer, infectious diseases such as AIDS and hepatitis, and cardiovascular, metabolic disorders. Since 2011 the company also operates in the prevention area via a range of vaccines. At Janssen, every colleague makes a vital difference. Our people take pride in improving people"s health around the world. Each day, they make life better by going for high quality and continuous innovation. While doing so, they get the chance to grow their competences and take initiatives.
All of this in an international, value-driven group that cares for the wellbeing of its people. A group that contributes to the quality of life as a global partner in healthcare. Janssen is at the forefront of a new era in total healthcare solutions.

Extra info

Primary Location
Netherlands-South Holland-Leiden-
Janssen Biologics (7266)
Job Function
Operations (IT)
Requisition ID

De functie / The role

This position will have accountability for the delivery of Infrastructure Services and Application and platform Build (Development) and Run (Support) services, from Technology Services to a J&J supply Chain Site.

This will include managing the monitoring of application and platform performance, service health performance metrics, change management, development for projects and enhancements, ticketing and resolution of incidents, resolution of identified problems, execution of releases associated TLM and Problem Management.

The ideal candidate will have deep knowledge of Manufacturing and/or Distribution processes and their IT needs. There will be direct responsibility of managing employees as well as contracted resources via a third-party and through other organizations. Experience in a matrixed environment and leading support teams is required.

Accountable for all aspects of delivery of Technology Services to the site, including, IT uptime, reliability, and service delivery for LMDW site
Communicates back to the Business Technology Leads and Product Line teams, on status on the delivery of features, functionality, and applications
Support and delivery for existing manufacturing systems to ensure sites operate to business needs and issues are resolved as they arise
Manage escalations where needed for new demand or delays to committed dates on service requests
Provide input to Product Line Owners for future requirements, especially key business capabilities, and the associated value to the Product Line - as an input to shape the product strategy
End-to-end IT risk management at the site including lifecycle management, information security
Ensure IT uptime and operations reliability and IT services are delivered per SLA
Ensure incidents are followed up if/when needed for root cause investigation and preventative action
Communications on updates, requested statistics and service level compliance
Direct extended, global, enterprise teams of internal and external professionals.
Management of the contracted support and delivery teams to maximize value
Ensure team and vendors are trained to site Quality Management System (QMS) and JJT QMS
Maintenance of system development standards, where exist
Provide innovative ways of problem solving and implementing system improvements.
Ensure all applicable systems are validated by working with Quality Assurance and Regulatory Affairs departments and JT SME"s.
Partner with Product Line Owners to define and execute Service Lifecycle and roadmap and continuous Improvement Plans

Het profiel / Your profile

BS/BA in Computer Science or equivalent required
10 years" experience supporting Supply Chain/Manufacturing required
Experience in GxP systems, Computer System Validation and proven track record in the support of FDA regulated systems and business required
Experience in application development and support preferred
Understanding and Experience in technology infrastructure including networking, processing and storage preferred
Strong problem solving, and data driven decision making skills required
Working knowledge of IT Service Management frameworks preferred
Track record in optimizing processes and delivering upon cost reduction challenges required
Expert communication skills required including at the executive level required
Understanding of project management frameworks including Agile/DevOps

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Indien solliciteer hier u verwijst naar een ongeldig webadres, is de vacature (hoogstwaarschijnlijk) inmiddels vervuld. Attendeer FMF hierop

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Your referral to www.fmfvacatures.nl is appreciated.


Janssen Biologics
Johnson & Johnson

Geplaatst op FMF: 17 december 2018

Branche: Farma & Biotech, Medical, Healthcare
Functie: Produktie/Engineering/Facility, Planning & Logistiek, Management
Opleidingsniveau: HBO / BSc, WO/academisch / MSc
Werkervaring: > 10 jaar